Frequently Asked Questions

Questions you may have about our services

What makes Em-Maculate Cleaning different than other cleaning services?

Our clients come first. We’re happy when you’re happy. All cleaning specialists are thoughtful, thorough, and kind with a meticulous attention to detail. You also get local hand poured candles, canvas tote bags and other usable goodies. We love to spoil our clients occasionally with local, handcrafted gifts.

What does eco-friendly cleaning mean and what kinds of products do you use?

Where sustainability meets cleanliness! Our commitment to the environment drives us to provide eco-friendly cleaning solutions that are not only effective but also gentle on the planet. Here’s a glimpse of the eco-friendly products we use to keep your spaces spotless:
 
  1. Green Cleaning Agents: We exclusively utilize plant-based and biodegradable cleaning agents that are free from harsh chemicals. These products ensure a thorough clean without compromising the health of your indoor environment or the Earth.

  2. Reusable Microfiber Cloths: Say goodbye to single-use paper towels! Our cleaning teams rely on high-quality, reusable microfiber cloths that efficiently capture dirt and dust. These cloths can be laundered and used multiple times, reducing waste and environmental impact.

  3. Non-Toxic All-Purpose Cleaners: Using non-toxic, all-purpose cleaners that are safe for both your home or office and the environment. These cleaners are formulated without harmful ingredients, making them ideal for a healthier living and working space.

  4. Refillable Cleaning Containers: Minimize plastic waste with our refillable cleaning containers. We encourage a sustainable approach by refilling bottles with our eco-friendly cleaning solutions, reducing the need for disposable packaging.

  5. HEPA Vacuum Cleaners: Our cleaning equipment includes high-efficiency particulate air (HEPA) vacuum cleaners that effectively trap dust, allergens, and pollutants. By investing in advanced filtration technology, we contribute to improving indoor air quality and maintaining a clean, healthy space.

  6. Energy-Efficient Cleaning Appliances: We prioritize energy-efficient cleaning appliances, reducing our carbon footprint while ensuring optimal performance. From vacuum cleaners to scrubbers, our equipment is chosen with both efficacy and environmental impact in mind.

  7. Biodegradable Trash Bags: Even our trash bags are eco-conscious! We use biodegradable options that break down naturally, minimizing the environmental impact of waste disposal.

  8. Water-Saving Practices: We implement water-saving practices in our cleaning routines. From using microfiber mops that require less water to strategic cleaning methods, we ensure a sparkling clean without wasting this precious resource.

What do your cleaning services cost?

If you’re a new client looking for recurring cleaning services, we’ll start with an initial deep clean service that will make your home sparkling clean and ready for our team to maintain for you. We are competitive in our pricing. Reach out for an estimate.

For recurring cleanings-those that are scheduled weekly, bi-weekly, or monthly and are ongoing.

How long does it take to clean a typical house?

Each home or office is different, with different needs. Generally, however, a good estimate is to clean an average size home (about 1,800 square-feet) requires approximately four total hours for a regular cleaning. Count on eight to ten hours for a deep cleaning (recommended if it has been awhile since your home had a deep clean).

How often should I have my home cleaned?

We usually find that biweekly is the best fit for most clients and that’s what we suggest everyone starts at. However, it can depend on a lot of factors. A home with small children or pets may find that weekly cleanings are needed. On the other hand, a home with a single adult may only need to be cleaned once a month. We strongly recommend a deep cleaning once a year.

Are you licensed, bonded and insured?

Yes, we are fully licensed, bonded, and insured.

Who will come to my home to clean it?

Our trained cleaning specialists are strongly vetted and highly trained employees of Em-Maculate Cleaning. Our preference is to send the same team member every time so you build a relationship with your cleaner and they can better understand your home and preferences.

Can I request the same team member for every cleaning?

The best way to ensure you get your preferred cleaner every time is to schedule multiple recurring cleanings at a time.

Can I request cleaners come to my home at a specific time?

Our cleanings typically start at 8:30am or 1:30pm, but we are open to adjusting that to fit your needs, if enough notice is given.

What are your cancellation and rescheduling policies?

We have a 50% rate of service fee for all cancellations within 48 hours or lock outs and a full rate of service within 24 hour cancellations or lock outs.

I’m a realtor or property manager - do you offer multi-residential cleaning?

Yes, we do! ! It brings us great joy to work with realtors, property management companies, and landlords all over the city to ensure spaces sparkle and shine. Please contact us for more information on how we can work together!

Do you offer anything beyond basic cleaning services?

In addition to cleaning services we also offer changing of linens, plant care, fresh flower bouquets from a lovely local florist delivered to you during your cleaning, custom blended scented aromatic sprays, and other add-ons.

See the full list of add-ons here.

I love the scented spray and candle left by my cleaner. Can I order more?

Of course! We can bring them to your cleaning if you select it in our add-on section, or text Emmy.
You can also order them for friends or loved ones from our online store here.

Can I buy a gift certificate? 

Yes, you can gift a cleaning service in our shop.

I have more questions. Who can I talk to?

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